Phoenix Air Department (“PAD,” “we,” “us”) operates www.phxairdept.com and related service pages. This policy explains how we handle information you share when you call, text, request service online, or submit a membership request.
Who we are
Phoenix Air Department
2130 E 5th St, Tempe, AZ 85288
Phone: (602) 586-6001 (voice) · Text: (480) 470-4195
Email: info@phxairdept.com
Information we collect
- Contact details you provide (name, phone, email, service address).
- Membership and job details (plan interest, number of systems, service notes).
- Call and message metadata when you reach us by phone or SMS (including tracking numbers we use to measure marketing).
- Basic site analytics (pages viewed, device/browser) via tools such as Google Analytics when enabled.
How we use information
- To schedule service, dispatch technicians, and respond to emergencies.
- To process membership requests and related customer care.
- To improve our website, response times, and marketing attribution (for example CallRail number swapping on the site).
- To meet legal, licensing, insurance, and accounting requirements.
We do not sell your personal information.
Service providers
We use trusted vendors to run the business — for example Jobber (scheduling / client hub), Netlify (website hosting and form delivery), CallRail (call tracking), and Google (analytics / business profile). They process data only to provide those services to us.
Retention & security
We keep customer and membership records as long as needed for service history, warranties, accounting, and legal obligations. We use reasonable administrative and technical safeguards; no method of transmission is 100% secure.
Your choices
You may request access, correction, or deletion of personal information we hold, subject to legal retention needs. Contact info@phxairdept.com or call (602) 586-6001.
Children
Our services are for homeowners and property managers. We do not knowingly collect information from children under 13.
Updates
We may update this policy. The effective date above will change when we do. Continued use of the site after an update means you accept the revised policy.